Refund policy

We are a custom made to order bedding and decor company. Items listed as custom in their product description are considered a final sale. This is listed on a per product basis.

Due to their custom nature sales of all bedding, shams, bedskirts and drapes/valances are considered a final sale. If there is problem with your order contact us immediately at hello@southerntickinggco.com and retain all original packing material.

If you need to request a return for a non-custom item please email us at hello@southerntickingco.com include your order # first and last name and contact information. 

We will accept a return on non-custom shower curtains in our core offering of sizes (72x72, 72x84 and 72x96) provided it is returned back in new unused  same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns of used, laundered, dry cleaned or products that have been altered in any way. A 20% restocking fee will be deducted from any returns that are not received in original packaging within the 14 day time frame of receipt of your order. 

To start a return (for non custom items only), you can contact us at hello@southerntickingco.com. Please note that returns will need to be sent to the following address: PO BOX 823 TRYON NC 28782

Items sent back to us without first requesting a return will not be accepted or refunded.

You can always contact us for any return question at hello@southerntickingco.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please retain all original packing materials and have photos available of the issue. 

Exceptions / non-returnable items / FINAL SALE ITEMS
Certain types of items cannot be returned, bedding, shams, bedskirts, custom bedskirts, fabric samples, cut yardage, fabric yardage, art,  sugarboo pillows, wall hangings, wool throw pillows, Any item that has been customized in size, custom sized bedding including: bedskirts, bedding, pillows, shower curtains, special orders or personalized items, We also do not accept returns for Custom items, worn, dry cleaned, or used items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale, closeout items or gift cards. Marked as closeout or final sale.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@southerntickingco.com.